Warranty Policy
We are committed to delivering high-quality appliances with comprehensive warranty coverage that protects your investment
Warranty Duration by Category
Warranty period varies by product type and category
Televisions
Full warranty on all defects
Air Conditioners
5 years on compressor
Washing Machines
5 years on motor
Refrigerators
7 years on compressor
Cookers
Full parts warranty
Water Heaters
Tank warranty included
What's Covered & Excluded
What's Covered
- Manufacturing and material defects
- Electrical faults not caused by misuse
- Replacement of defective original parts
- Certified technician labor costs
- Home technician visits during warranty
- Mechanical faults in internal components
What's Not Covered
- Damage caused by misuse or negligence
- Cracks, scratches and external damage
- Damage from power fluctuations or fire
- Repairs done by unauthorized personnel
- Lost warranty card or original invoice
- Damage from accidents or natural disasters
How to Claim Your Warranty?
A simple and quick process in easy steps
Prepare Documents
Invoice, warranty card, and device details
Contact Us
Call our hotline or contact via WhatsApp
Device Inspection
Technician inspects and identifies the issue
Free Repair
Repair or replace parts at no charge
Receive Your Device
Receive your fully functional device with report
Frequently Asked Questions
You can check the purchase date on your invoice and compare it with the warranty period on your warranty card, or contact us via our hotline with the device serial number.
The original invoice is required for warranty claims. If lost, contact the point of sale for a duplicate copy.
Repair usually takes 3 to 7 business days depending on the fault type and parts availability.
No, damage from voltage fluctuations or power outages is not covered. We recommend using surge protectors.
Yes, we offer extended warranty for an additional fee. Contact our customer service team for available extension packages.
Need Help with Your Warranty?
Submit your details and our team will contact you shortly